FREQUENTLY ASKED QUESTIONS
Of course, we are committed to ensuring that every customer receives the same product as they choose on the website. Our goal is to provide high-quality and accurate products to meet your needs.
If you receive a product with quality issues within 7 days of receiving it, we will replace it unconditionally. Please feel free to contact us via email or online chat, and we will resolve your issue as soon as possible.
Generally speaking, we use Jitu International Logistics, and the delivery time from China to the United States may be between 7-15 days. It takes about 10 days for China to arrive at the European Union, but for certain regions or special circumstances, the delivery time may be extended. For more accurate information, you can check the logistics information on our official website after we ship the goods.
Of course, we provide quality assurance. If there are any quality issues with the products you purchase, you can provide unconditional return or exchange services within 7 days after receiving the goods. You can contact our official website after-sales team for specific information. We will handle it for you as soon as possible.
Our factory is located in Yiwu, Zhejiang, China, so we usually ship from here. However, for some special circumstances, we may adjust the shipping address according to your needs.
If you need to learn more about our shipping information or have any questions about shipping, you can directly contact our customer service team, who will be happy to assist you.